Communication/High School (Nurse)

Quick notes

 * Communication is the basis of nursing care.
 * It is impossible not to communicate – it takes place at every meeting.
 * What is important is the right timing, peace, privacy, undisturbed space, enough time.
 * The nurse-patient relationship is a professional helping relationship.
 * We communicate verbally, non-verbally, paralinguistically – all at the same time.

Communication with the family

 * Respect informed consent.
 * Respect your competences.
 * The information is comprehensible.

Communication with patient/client

 * Form of dialogue.
 * We use encouragement, mirroring, paraphrasing, clarification, summary, appreciation → active listening.
 * Suitable composition of questions – open × closed.
 * We are talking about adequate, problematic and pathological communication:
 * problematic – patients aggressive, demanding, harassing, handicapped, dying, grieving;
 * pathological – psychiatric patient, support for staff is also necessary.
 * Part of communication is silence and kind humor.

When communicating with an adult

 * Respect for generational differences.
 * Using the condescending tone of some older P/K towards the sister.
 * Listen to stories about the life of P/K.
 * Moderate use of professional terminology.
 * Use formal salutation.
 * Retrospective verification of understood information
 * Preserve P/K autonomy.
 * Avoid aggression, do not argue, speak calmly.
 * Set limits, clarify the role of the nurse.
 * Some things don't take personally.

Communication with seniors

 * Respect identity, use name salutation.
 * Avoid infantilization, respect for dignity.
 * Seniors react more slowly – young people tend to be impatient and impatient.
 * Memory disorders – difficult recall of information, repetition of information.
 * Hearing problems that make communication difficult.
 * Frequent talk about your difficulties in an effort to attract attention.
 * Staying in the field of vision makes it easier to communicate.
 * To offer help, not to impose → promote self-reliance.

Communication in intensive care

 * After stabilization help to gain insight into the situation.
 * Communication clear, concise and understandable.
 * The information is good to repeat.
 * Emphasis on non-verbal communication.
 * Engage creativity, relatives.